Voice Network Engineer

by | Nov 6, 2019 | 0 comments

Salary: £40,000-£50,000

iRecruit specialist are pleased to be working with an expanding organisation who pride themselves on ensuring that each customer gets the right solution for their specific requirements.

As a result of their expansion, we are recruiting a Voice Network Engineer to work within the IT Infrastructure department.

Key skills and experience:

  • 3 – 5 years of experience with configuration and management of enterprise voice systems and contact centres using Avaya technology.
  • Ability to travel offsite including international locations up to 20% annually; work includes occasional weekend or after hour time, when necessary.
  • Ability to read, write and understand technical manuals, procedural documentation and original equipment manufacturer guides
  • Ability to conduct research into voice issues and products as required
  • Good verbal and written communication skills with a strong commitment to excellent customer service
  • Ability to lift potentially heavy hardware equipment within reasonable accommodation
  • Competent with Avaya Aura 7 and 8 including CM, CMS, SMGR, SM, Media Gateways
  • Knowledge of how to manage NGNs and own carrier relationships
  • Experience within AAM and Calabro
  • Knowledge networks, routing and vlan type stuff
  • Understanding of BGP, VRRP and HSRP
  • Understanding of how to proactively monitor and maintain an Avaya estate and deal with daily helpdesk tickets

Main Responsibilities:

  • Analyse business needs and develop or procure technological solutions for the company
  • Procure methods and implement solutions that align with departmental goals and cost effectiveness
  • Monitor and evaluate solutions, troubleshoot issues as necessary to ensure service quality and performance
  • Perform basic analysis in voice planning, engineering and design
  • Work directly or indirectly with business groups to develop solutions
  • Perform project preparation and setup as assigned by project leader
  • Manage project implementation and rollout and may sign-off on vendor deliverables
  • Participate and may devise solutions for areas of project responsibility
  • Create or upgrade network components to meet business demands and/or infrastructure upgrades
  • Evaluate LAN/WAN hardware and software requirements and capabilities related to user needs
  • Make recommendations for purchase and implementation
  • Coordinate maintenance for voice equipment and troubleshoot problems with users
  • Install software programs on LAN or WAN
  • Utilize monitoring tools and techniques to ensure optimum system availability by the early identification of equipment or software warnings and the proactive scheduling of preventive maintenance
  • Partner with vendors to schedule and implement recommended maintenance updates
  • Ensure key performance indicators and interconnections with other systems are operational and do not exceed established thresholds
  • Provide solutions to prevent problems from occurring in area of responsibility
  • Schedule and monitor backups of critical systems to ensure availability in case of system failure
  • Develop uniform operation procedures for Voice services in a LAN and WAN environments, communicate and enforce these procedures to ensure departmental efficiency, including implementation of self-service where appropriate
  • Provide infrastructure configuration and support for special events including voice troubleshooting for devices connected to the phone system that depend on the network, access to corporate based systems, and additional infrastructure for onboard projects
  • Work closely with the Network Services team
  • Research and engage vendors, procure quotes for budget submission
  • Perform other job-related functions as assigned