Mortgage Services Quality Control Analyst

by | Nov 3, 2017 | 0 comments

Mortgage Services Quality Control Analyst 
LOCATION:  Staines
SALARY: Up to £40,000 depending on experience

iRecruit Specialist have a requirement for a growing organisation in Egham who are looking for a Mortgage Services Quality Control Analyst to join the team.

Major Activities and Responsibilities:

  • Support the Company’s agreed aims and objectives balancing risk and reward
  • Assisting with developing and operating a Quality Checking programme, which reviews and reports on the quality of lending decisions carried out by New Lending, taking personal ownership for the reviews, outputs and reporting
  • Undertake the assessment of individual cases, providing guidance to the underwriting and sales functions as required as a first line of defence
  • Ensures all reporting for quality control are prepared in a timely manner and discussed with Senior Managers prior to any formal publication to areas outside of the team
  • Assist colleagues within Credit Risk and the wider Company
  • In conjunction with colleagues within Credit Risk, review the performance of the mortgage portfolio, learning from trend analysis how the different elements of credit lending decisions are impacting performance
  • Take ownership for Policy, Underwriting and Responsible Lending guidelines in line with TCF ensuring fair customer outcomes
  • Bring to the attention of Senior Management any aspects or concerns that may, or will, bring the Company into disrepute through poor lending decisions or colleague behaviours
  • Make improvements to policy and process as a direct result of trends you have identified
  • Maintain strong working relations with key stakeholders
  • Work with the Operational Trainer to support learning and development opportunities of colleagues

Skills and Experience Required:

  • Experience in a similar role is essential (such as QC or Underwriting)
  • Strong understanding of mortgage lending including underwriting, operations and mortgage compliance
  • Strong verbal and written communication skills with the ability to effectively convey information to various levels of management
  • Ability to work independently with attention to detail
  • Strong stakeholder management skills
  • CeMap is desirable