Credit Controller

by | Jun 24, 2019 | 0 comments

Salary – £20,000 – £22,000

iRecruit Partners are currently working with a company based in Basingstoke who are looking for a Debt Verifier/Credit Controller to join their rapidly expanding team.

Purpose of the role:

  • To ensure the security and profitability of the company through efficient and effective credit control of a portfolio of clients
  • To establish and maintain a professional and efficient relationship with their allocated portfolio of clients
  • To provide excellent standards of customer service internally and externally
  • To ensure that security is maintained at all times within the systems operated by the company
  • Identifying and generating new business opportunities for the sales team to convert

Key Responsibilities and Accountabilities:

  • Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.
  • Provides a high level of service whilst maintaining security.
  • Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.
  • Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training

Key Skills:

  • Communication skills – Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
  • Relationship building- establishes rapport – Establishes and maintains a professional + ‘expert’ relationship with clients through efficient credit control. Understands and is interested in client’s business
  • Provides excellent customer service – Manages credit control of client portfolio whilst providing a high level of customer service + protecting the company’s security
  • Listen and interpret information – Good listening skills, understands how and when to action information, to the appropriate person
  • Understand needs – Sees things from client’s point of view; identifies clients’ needs and has a sympathetic approach whilst protecting the company’s security
  • Attention to detail
  • Decision-making – Sets credit limits within guidelines, makes recommendations/ propose decisions, back up decisions to line manager.
  • Develop solutions, problem solve and agree things with people – Monitors collection performance. Recommends appropriate solutions
  • Ability to say ‘no’
  • Takes initiative – Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
  • Use, develop and sell the company’s products and processes
  • Manages risk – Knowledge of client’s business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
  • Numerate – Demonstrates an ability to work with numbers
  • Financial understanding – General understanding of financial management/ audited accounts, manages risk
  • IT skills – Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office

Requirements of the role:

  • Experience – Credit Control experience, office environment, customer service experience
  • Skills – Good communication, excellent customer service, attention to detail, IT.
  • Qualifications – N/A

Desirable for the role:

  • Experience – Credit Control experience in a financial service environment
  • Skills – Managing risk, sales.
  • Qualifications – Basic IT, customer service/ administration NVQ.

KEYWORDS: Credit Control / Debt Verification / Office / Customer Service / Financial Services / Admin