Client Services Executive – Bracknell

My client based in Bracknell is seeking a Client Services Executive to join their team.  This is a hybrd working role.

Main Role Responsibilities

  • Updating and delivering databases and reports to agreed deadlines, including co-ordination and collaboration with wider teams.
  • Investigating and advising on product placement within category databases
  • Tracking and monitoring of Key Performance Indicators to maintain excellent delivery.
  • Owning Quality Control processes to ensure high quality and accuracy of client deliverables.
  • Engaging frequently with the client to be their initial point of contact for delivery, software and database structure queries
  • Delivering and managing excellent client service to maintain high levels of client satisfaction.
  • Building wider product and industry knowledge to become a subject matter expert across FMCG.
  • Networking and engaging with other teams to build strong client-focused relationships.
  • Informing and contributing to internal client solution review meetings
  • Ensuring compliance with standard operation procedures to maintain efficiency and effectiveness.
  • Communicating client status reports to update and measure performance internally
  • Working with the Commercial client teams to address change requests to delivery scopes within defined processes.

 

Skills & Experience Required

  • Operates with integrity – demonstrates a strong desire for getting things right, routinely measures for results and completion of commitments.
  • Strong team player – fostering strong working relationships across all teams and departments including working collaboratively toward project/service goals, seeking input from others to ensure delivery excellence.
  • Problem solving – aptitude for analysing complex information to identify, assess criticality and to track logically through issues, proposing solutions and prioritising resolution.
  • Process minded – ensures relevant process and QC procedures are adhered to within agreed deadlines and that supporting documentation is followed and kept up to date
  • Excellent organisational skills – with the ability to manage complex and conflicting client requirements alongside multiple tasks and Ad hoc projects providing manager/client succinct and timely updates with early warning of issues.
  • Excellent Software knowledge – Excellent IT Skills, particularly Advanced Excel
  • Self-motivated – takes direction well, seeks opportunities to learn and utilise what has been learnt with well-developed decision-making skills
  • Confident and professional – Strong presence with the confidence to present, influence and motivate well when communicating with others internal/external  teams and clients.
  • Great communication & interpersonal skills – a high standard of both written and spoken English