Accounts Support Executive

by | Feb 4, 2020 | 0 comments

My client based in Wokingham are looking for an Accounts Support Executive to join their team. We are looking for candidates who can provide excellent customer customers and are able to work in a busy and demanding environment. We are looking for candidates who can build strong working relationships with customers over the phone.

This role is suitable for a graduate in accounting and finance.

Main purposes of job

  • Answer customer support telephone calls and emails, providing exceptional customer care
  • Build your knowledge of Tax and Accounts by researching and answering questions from customers.
  • Build your knowledge of our products and use this to offer customers support to ensure they have the best experience and use our products to their fullest potential.
  • Raise enhancements requests/defects to be reviewed
  • Respond swiftly to inbound customer telephone calls, where the nature could be either technical or accountancy related ensuring customer support meet agreed SLAs
  • Respond to assigned support tickets via email and telephone
  • Keep up to date with all product knowledge
  • Assist existing and prospective customers with general sales enquiries, taking payments where necessary

Key Skills

  • Confident, calm and concise telephone manner
  • Clear communication both written and spoken
  • Analytical and organised approach to problem solving
  • Ability to interact positively with customers at all levels
  • Works well under pressure