Application Support Analyst

Salary is up to £30,000 DOE

Essential skills:

• Excellent verbal and written communication skills

• Strong problem-solving skills

• Experience of programming in any language

• A strong interest in IT and computer technology

• A good academic record preferably including a degree in a technical subject

• A desire to build a lasting relationship with the company and its customers

• Permanent right to work in the UK

Key responsibilities:

• Providing first and second-line support to customers

• Liaising with customers to understand requirements and how best to apply solutions

• Supporting project implementations from initial customer training through to support

• Training users

• Configuring solutions to best model customer environments

• Specifying, developing and testing interfaces to 3rd party systems

• Building new screens, dashboards and user interfaces

• Testing of new releases

• Testing and commissioning the finished system

FIRST LINE SUPPORT / SECOND LINE SUPPORT / IT / APPLICATION SUPPORT