1st Line Customer Support Engineer

by | Dec 16, 2019 | 0 comments

Salary between £25,000-£35,000

iRecruit specialist are pleased to be recruiting for a 1st Line Customer Support Engineer role for a expanding company in Bracknell.

Key requirements

· Ensure the highest level of support available to customers and

partners within the UKI & MEA region

· Maintain a high level of customer satisfaction, measured on a regular basis

· Create and maintain knowledge base articles/videos/community threads to address

customer questions and issues ahead of support service involvement

· Excellent interpersonal and communications skills.

· Excellent time management, decision making, prioritization and organization skills.

· Team player. Promotes a spirit of cooperation and teamwork.

· Welcomes challenging environments to apply specialist skills, maintaining customer


· Projects a positive and professional image, via all means of interaction, remote and


· Proven technical diagnostic and problem-solving skills.

· Good knowledge of ITIL framework

· Knowledge of SQL roles and environments.

· Eager to learn new skills and technologies.

· Desire and ability to travel to Headquarters occasionally

· Good knowledge and experience of working with Windows Server (AD, IIS / Web

Services) and Desktop environments.

Nice to have

· Supporting SQL based technologies/software within a 1st line context

· Supporting UNIX/Linux based technologies/software within a 1st line context

· Knowledge of IIS

· Additional fluent language skills (French, German, Spanish, Italian, Swedish, Dutch)