Property Manager

by | Sep 27, 2017 | 0 comments

Property Manager
LOCATION: Reading
SALARY: £22,000 – £25,000 + 5% Bonus

iRecruit Partners are currently working with a company based in Reading who are looking for a Property Manager to join their rapidly expanding team. They are looking for an individual to provide support with tenant sign ups and deal with inventory check in and check out returns.

The working hours for this role are Monday – Friday 8:30 – 5:30, working alternate Saturdays. For this, you will be given half a day off the week following.

MAIN RESPONSIBILITIES:

  • Deal with utility bills received on behalf of landlords
  • Maintain lettings files to ensure documents are clearly organised and labeled
  • Control movement of keys and sign in/out keys to contractors along with tenant keys
  • Arrange for old lettings paperwork/documents to be archived/scanned and stored securely
  • Log payments made from HEAL account on behalf of lanlords/tenants
  • Check remittances received from property management accounts team and log reimbursements
  • Put through customer payments on the Cardnet machine where necessary
  • Help to maintain accurate customer records on the property database, Aspasia
  • To conduct property inspections and report back to the landlord and tenant via the Haslam’s property inspection App
  • To keep all Gas safety certifications up-to-date and book them with contractors where appropriate
  • Register all managed deposits on the TDS website
  • Booking day to day maintenance with authorized contractors using the works order system
  • Ensuring suitable monies are on hand to pay for all authorized works
  • Arranging payment of contractors and suppliers invoicing
  • Liaising with contractors regarding maintenance and other issues
  • Negotiating deposit releases
  • Liaising with block management companies as appropriate to resolve maintenance issues
  • Managing the accounting process for lettings including checking Landlord statements, reconciliation of Landlord, tenant and the company trading accounts
  • Managing Tenand and Landlord disputes
  • Running KPI audits for your designated portfolio
  • Keeping fully up-to-date with arla/propertymark compliance

REQUIRED SKILLS AND EXPERIENCE:

  • Advanced working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
  • Knowledge of the property lettings estate agency industry
  • ARLA/Propertymark qualified (to either Member or Fellow level)
  • Knowledge of block management procedures, processes and legislation
  • Strong interpersonal skills, including excellent written and verbal communication skills
  • Excellent customer service administrative skills
  • Self-motivated, pro-active and adaptable, with the ability to both methodically follow processes and to work on own initiative
  • Solution-focused team player, with a can-do attitude and a professional and flexible approach to working with colleagues
  • Enthusiastic, energetic and driven, with the ability to learn new systems and processes quickly
  • Ability to liaise with clients in a confident and professional manner
  • Ability to handle complex disputes and negotiate successful outcomes and sell these to parties in dispute
  • Ability to multi-task and to remain calm under pressure
  • Experience of dispute resolution
  • Demonstrable experience within a busy property management role at senior level
  • Experience of block management including health and safety issues (desirable)

KEYWORDS: Property / ARLA / Lettings / Block Management / Tenants / Clients