Field Service Engineer – Carlisle

by | Oct 13, 2017 | 0 comments

Field Service Engineer – Carlisle 
LOCATION:  Nothern England – Carlisle
SALARY: Up to £25,000 plus a company van

iRecruit Specialist is working with a client that is in search for a Network Field Engineer in Carlisle to assist with on site IT Support and resolutions to the customers of the company. This will be visiting in and around Glasgow and Edinburgh.

The salary on offer is £23000 – £25000 DOE and a company Van.

Key Tasks:

  • Receipt and response to customer calls from service desk
  • Diagnosis and resolution of logged problems
  • Have an understanding of the SLA requirement on each call logged
  • Ensure call is updated and closed in a timely manner
  • Escalation of issues where relevant
  • Adherence to company H&S and Quality procedures

Key Technical Skills Required:

  • A good knowledge of Networks and configurations
  • Experience with Cisco product
  • CCNA qualified or capability to attain accreditation
  • A good knowledge of Microsoft Products
  • A good understanding of Infrastructure within an IT environment
  • Ability to provide data cabling work when required
  • Good all-round troubleshooting skills

Personality skills:

  • Must be self-motivated
  • Must be able to work un-supervised, on own initiative
  • Must have good communications skills
  • Must be a logical thinker
  • Must work well in a team environment
  • Ability to share information
  • Be confident in both spoken and written communications
  • An excellent problem solver with strong analytical skills
  • Someone who likes to keep up to date with the latest technology
  • Can meet deadlines and maintain high standards even when under pressure