Customer Service Executive (6-month contract)

Salary: £19,000

iRecruit Partners are currently working with a company based in Bourne End who are looking for 2 Customer Service Executives to join their team on a 6 month contract (duration will depend on the requirements of the company). You will be handling a minimum of 70 incoming telephone calls a day, from the general public and corporate account customers efficiently and effectively. Checking availability and making customer bookings where necessary.

MAIN RESPONSIBILITIES:

• To provide a timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations, while maintaining all SLAs
• To provide a high-level customer function for the company. This role will be responsible for responding in a professional and timely manner to all customer service related correspondence including telephone, email and letter
• Responding to customer email enquiries as and when required
• To up sell where possible to maximise on sales and upgrades
• To escalate any complaints where necessary to Senior CS Executive or Escalated Care team
• Ensuring that any un-resolvable supplier issues are escalated to the Senior Escalated Care Executive
• Ensure that any call-backs or customer issues are passed to a full-time member of staff for days when not at work
• To support the Manager in working towards ensuring the team and company targets are achieved
• Ad-hoc administrative tasks
• To adhere to all company regulations and guidelines
• Once competent will be required in assisting with training of new starters

REQUIRED SKILLS AND EXPERIENCE:

• Good communication skills with proven ability to communicate constructively with all customers
• An attention to detail with the ability to prioritise
• Proven experience within a Customer Service background
• Experience of working with customer service databases or booking systems
• Excellent knowledge of the company portfolio
• Good level of numeracy and working knowledge of Excel
• Very good level of written work and proficiency with Word
• Ability to communicate clearly and effectively by phone and email with customers, suppliers and colleagues
• Ability to work on own initiative as well as a proactive team player with hands on approach
• High organised, anticipating needs and over delivering wherever possible
• Ability to adapt well to change