Client Services Executive

by | Nov 23, 2018 | 0 comments

Client Services Executive
LOCATION: Bracknell
SALARY: Competitive

iRecruit Partners are currently working with a company based in Bracknell who are looking for a Client Service Executive to join their expanding team.  This is an excellent opportunity to work for a market leading global organisation. You will have strong administrative skills including Microsoft Word and Excel & have excellent communication skills as you will interacting with clients on a daily basis.

  

MAIN RESPONSIBILITIES:

 

  • Management of all aspects of contracted client deliverables; 100% on time and quality:
  • Updating and delivery of all contracted databases to agreed deadlines
  • Updating and delivery of all contracted reports on time and aligned to databases
  • Resolving any data issues
  • Supporting clients with Temple software queries
  • Effectively build relationships with external clients and internal teams, particularly the S&I, Coding and Retail teams to ensure client deliverables and queries are dealt with in a timely effective manner
  • Manage and updates required status reports, client scorecards and dashboards
  • Proactively identify initiatives to improve quality and efficiency by applying the best practice for database and reports set-up
  • Participate, lead and present in both internal and external client meetings
  • Escalate to senior management risks and relevant course of action as required
  • Push back appropriately where client/commercial team demands do not comply with standard operating procedures

 

 

REQUIRED SKILLS AND EXPERIENCE:

 

  • Relevant experience of working with complex databases
  • Experience of using bespoke reporting tools to generate customer reporting
  • Strong team player fostering strong working relationships across teams and departments
  • Highly self-motivated, accountable and committed, with well-developed decision making skills
  • Strong presence with the ability to lead, influence and motivate
  • Excellent organizational skills, with ability to manage complex and conflicting client requirements or multiple tasks/projects
  • Flawless communication and interpersonal skills; a high standard of both written and spoken English
  • Ability to lead virtual teams and strong cultural awareness
  • Excellent IT skills, particularly Excel and PowerPoint
  • Highly numerate with excellent problem solving skills and consistently solutions focused

 

 

BENEFITS:

 

  • Long-term career development in a market-leading organisation
  • Competitive salary and impressive benefit package to match
  • The opportunity to work with exciting, big-name clients
  • Working in an international company with opportunities across all UK departments and globally
  • Bespoke training to suit your individual needs and development
  • Friendly working environment with regular social events planned by the company’s internal social committee through-out the year